Refund Policy

Cancellation

Once an order has been accepted, it cannot be cancelled directly.

• If your order is still pending acceptance, you can be cancelled directly from the Order Status page.

• If you still wish to cancel an accepted order, please email us at koyilascoop@gmail.com with your order number as soon as possible.

• Cancellation requests for accepted orders can only be considered if the order has not yet been handed over to our courier partner.

• Please note that tracking information may sometimes be updated after the package has already been handed over or dispatched. Therefore, the absence of a tracking update does not necessarily mean that the order is still available for cancellation.

• Once the package is handed over to the courier partner or is already in transit, cancellation is no longer possible. We recommend contacting us as soon as possible if you need to cancel an order.

Refund

At Koyilascoop, customer experience matters to us. We genuinely try our best to make things right whenever you face an issue with your order.

If you have a concern regarding your purchase, please contact us and share your order details along with any relevant photos or information. We will review the situation and work with you to find a suitable resolution.

Depending on the circumstances, we may offer:

• Full refund

• Partial refund

• Replacement

• Special coupon code

The resolution varies from case to case depending on the nature of the issue, the product, and the circumstances involved.

Our goal is simple: To treat every customer fairly and provide the best possible experience.

For any refund or order-related concerns, please contact our customer support team with your order number.